FSL Cloud™
Quick Start Package
DTC Force helps your mobile employees be always connected. With Field Service Lightning Quick Start package, you will have full visibility of the schedule-jobs details, required parts and еvеn navigation to the service locations. This package is specifically designed to help you quickly maximize the value of your Salesforce® investment so you can better utilize your valuable time and effort. The shorter engagement theme is well-suited for a business seeking a rapid deployment of a small team of users focused on customer success.
Distinctive Advantages
Accelerate your deployment & get rolling in a few short weeks!
Get guidance and expertise on how to best leverage Salesforce to manage your company’s field support system to avoid costly mistakes.
Reports and analytics dashboard that provide visibility to your key business metrics (e.g. decreases in call volume, average time of arrival for an on-site support call, number of jobs per day or month, amount of first-time fix rates.,improvement of customer satisfaction, mobile support turnover rate, sales improvement after successful support visits, etc)
Training for your field support personnel with hands-on exercises that drive adoption and implementation of best practices around usability and data quality.
Our Custom Quick Start program includes
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Setup case management for your field agents to deal with and handle issues that might arise
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Create your work order type as well as process in order to complete that work order
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Setup operational insight as well as scheduling in order for the dispatcher to efficiently manage work orders
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Setup your inventory in order to keep track the equipments so it’s easier to get hold of it when needed
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Categorize the technician skills of your field agents in order to send out the right agent for the field support visit.
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Set up service territories to help more efficiently manage your operation targeted towards each area
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User training focused on your field agents reps as well as admin level training to self manage your system
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2 week post go-live support
Does this sound like a solution that could help your team right now?
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Questions?
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Our reps can answer all your questions from product, pricing, implementation and anything else. Get in touch today and our highly trained staff will be more than happy to assist you.