Service Cloud™
Quick Start Package
Whether you’re new to the Salesforce® Service Cloud™ or an existing customer, DTCForce Service Cloud™ Quick Start Implementation Package is specifically designed to help you quickly maximize the value of your Salesforce® investment. This shorter engagement project is well-suited for a business seeking a rapid deployment of a small team of users focused on customer support.
Distinctive Advantages
Accelerate your deployment: up and running in a few short weeks!
Get Guidance and expertise on how to best leverage Salesforce to manage your company’s customer support process and the avoidance of costly mistakes.
Reports and analytics dashboard that provide visibility to your key business metrics (e.g. average time to close a case, total open cases volume by agent, cases bу channel, case aging, number of cases handled by day, month, etc.)
Training for your support agents with hands-on exercises that drive adoption and implementation of best practices around usability and data quality.
Our Custom Quick Start program includes
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Setup a service console for all your service agents to work out of.
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Configure Web to Case forms to capture support issues from your web site.
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Configure Email to Case forms to capture support issues from your Email.
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Design Omnichannel using email-to-case OR web-to-case with case assignment & escalation workflow to automatically route your service channels to the proper agent.
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Create a Management dashboard as well as reports to monitor ontime support for cases.
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Create Custom Fields as per your requirement.
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Create rules in order to streamline and keep your data clean.
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Automation of the daily supports task in order for your support team to focus on closing cases on timely basis.
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Import your existing history of contact, leads, accounts, and cases.
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User training focused on your supports reps as well as admin level training to self manage your system.
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2 week post go-live support.
Does this sound like a solution that could help your team right now?
Get a Quote Today!
Questions?
We are here to help.
Our reps can answer all your questions from product, pricing, implementation and anything else. Get in touch today and our high trained staff will be more than happy to assist you.